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Studio Manager

Company Overview

Color Me Mine offers painting on ceramics for all ages in a fun family atmosphere. Customers choose from hundreds of ceramic shapes and dozens of colors to paint with! Our talented staff will help customers create their very own ceramic masterpiece. Color Me Mine creates an experience for the customer...one that let's the customer be creative without having to worry about finalizing their piece (firing) or cleaning up the mess!

Job Summary

The Studio Manager (SM) is responsible for leading their store in creating the best first and lasting experience for every internal and external customer to ensure long-term brand loyalty. Consistently instills in the team an expectation for delighting all of our customers.

The SM is responsible for maximizing the retail store’s sales goals through daily operations including the management of studio staff. The Studio Manager will provide a consistent training approach to improve sales metrics with efficiency and consistency, improve learning, increase retention in our stores, and enhance a new staff on-boarding experience.

Responsibilities and Duties

Strategic Planning and Execution

  • Responsible to achieve sales and other store financial goals. Must analyze and understand financial goals, reports and track both individual and store results
  • Responsible to interview, hire, and train sales staff according to Company guidelines
  • Responsible to engage the sales Teammates and their customers
  • Responsible to coordinate sales promotions and merchandise displays, which includes stock merchandise, and processing incoming and outgoing merchandise shipments in a timely matter
  • Proficient in knowledge and execution of store operations: engraving; performance of all register transactions; and equipment maintenance
  • Plan and prepare work schedules; managing to required payroll hours; and work single coverage in the store
  • Accountable to balance cash daily, create nightly bank deposits and ensure Teammates are in compliance
  • Conduct two annual comprehensive physical inventories. Maintain accurate inventory results throughout the year by analyzing weekly shipment reports and merchandise transfers
  • Responsible to ensure the security of the store and offsite storage locations including locks, shipments and cash
  • Create a retail store environment to ensure unsurpassed customer service, this includes but not limited to: clean, visually appealing retail store, complying with company guidelines and to ensure the store is in legal compliance

Leadership

  • Able to demonstrate successful selling techniques such as up-selling with the ability to articulate product and engraving information to enhance salesmanship and reach store and individual sales goals
  • Demonstrate effective interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner
  • Ability to listen, read, and accurately transcribe and verify customer message specifications onto engraved merchandise
  • Demonstrate the ability to hold teams accountable and confront the tough issues
  • Effective leadership through participation in any project team(s) she/he is assigned to
  • Manage sensitive matters and maintains a high degree of confidentiality effectively

 

Qualifications and Skills

Previous retail and/or restaurant experience a plus.  

  • Functional and technical skills to do the job at a high level of accomplishment
  • Establishing clear directions; clear communicator; brings out the best in people
  • Addresses performance opportunity of direct reports firmly and in a timely manner; uses good judgment when difficult decisions are necessary
  • Excellent judge of talent; hires, develops and promotes a highly qualified diverse workforce; is not afraid of selecting the most qualified people.
  • Driven for results; can be counted on to exceed goals successfully; is constantly and consistently one of the top performers
  • Action oriented and full of energy; able to seize opportunities even under challenging circumstances
  • Dedicated to exceeding the expectations of internal and external customers
  • Relates well and motivates all types of direct reports; someone people like to work for
  • Able to effectively cope with change; can shift gears comfortably; effectively implements change without frustration or complete picture

Benefits and Perks

  • Employee Discount. A discount for pottery and painting supplies for the employees masterpieces.
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